Help

Find quick answers to your frequently asked questions below:

Scheduling

  • All of our neutrals have their own bio pages with up-to-the-minute calendars. YOu can find each individual Neutral's bio page via our panel page.

    You can also compare Neutral's calendars with our compare tool.

  • To initiate an arbitration with Henning please complete this form, or send your Demand for Arbitration to arbitration@henningmediation.com. A Henning case coordinator will contact you within 48 hours.

  • Cancellation Policies

    Below are the standard cancellation policies. Please see the individual neutral's fee structure (on their bio pages) for their individual policy. You may also request a copy from a case coordinator by calling us or sending an email to scheduling@henningmediation.com.

    Mediation

    Written confirmation of your hearing will be emailed to all parties within 48 hours of the case information being provided to HMA.

    Our staff will re-confirm the hearing date(s) and time by email and/or telephone two (2) weeks in advance of the scheduled hearing date(s). If the matter is cancelled or rescheduled at or before this time, no cancellation fees will apply. Our case coordinators will be happy to assist you in rescheduling your matter for another date that is suitable for all parties.

    After a hearing date(s) has been scheduled and notices have been sent, no cancellation fee shall be charged if the mediation is cancelled or rescheduled more than FOURTEEN (14) days from the date scheduled. Such cancellation or rescheduling notice must be received in writing.

    If the hearing date(s) is cancelled or rescheduled, for any reason, within FOURTEEN (14) days of the original date set, a cancellation fee of 4 HOURS will be charged at the assigned neutral's hourly rate to each party, for each scheduled date.

    Cases that are booked within the fourteen day cancellation window will be considered confirmed, and will be subject to the cancellation policy detailed above.

    All requests for cancellation must be received in writing, preferably via email to scheduling@henningmediation.com. The request should include the HMA matter #, the style of the case, the original hearing date and the reason for the requested cancellation. Please copy all participants in the matter on your cancellation request.

    We trust this policy will allow our clients to secure hearing dates with their preferred neutral and also be fair to our mediators who are making the commitment to work your case on the date scheduled.

    A copy of this notice is emailed with a confirmation letter to all known participants prior to the hearing.

    Arbitration

    Written confirmation of your hearing will be emailed to all parties within 48 hours of the case information being provided to HMA.

    Except as modified by the Arbitrator(s) in it's Case Management Order, after a hearing date(s) has been scheduled and notices have been sent, no cancellation fee shall be charged if the arbitration is cancelled or rescheduled more than TWENTY-ONE (21) days from the earliest date scheduled. Such cancellation or rescheduling notice must be received in writing.

    If the hearing date(s) is cancelled or rescheduled, for any reason, between TWENTY-ONE (21) days and SEVEN (7) days of the original date set, a cancellation fee of 4 HOURS per arbitrator will be charged at the assigned neutral's hourly rate to each party, for each scheduled date, plus a $300.00 per day per party administrative fee.

    If the hearing date(s) is cancelled or rescheduled, for any reason, within SEVEN (7) days of the original date set, a cancellation fee of 8 HOURS per arbitrator will be charged at the assigned neutral's hourly rate to each party, for each scheduled date, plus a $300.00 per day per party administrative fee.

    Cases that are booked within the TWENTY-ONE (21) day cancellation window will be considered confirmed, and will be subject to the cancellation policy detailed above.

    All requests for cancellation must be received in writing, preferably via email to scheduling@henningmediation.com. The request should include the HMA matter #, the style of the case, the original hearing date and the reason for the requested cancellation. Please copy all participants in the matter on your cancellation request.

    We trust this policy will allow our clients to secure hearing dates with their preferred neutral and also be fair to our mediators who are making the commitment to work your case on the date scheduled.

    A copy of this notice is emailed with a confirmation letter to all known participants prior to the hearing.

  • Of course! Our case coordinators will be happy to help you over the phone or via email.

    Phone: 770-955-2252

    Email: scheduling@henningmediation.com

  • Our Neutral's Rates can be found here.

    Other Fee information can be found here.

Payments & Billing

General Information

Training





Do you have a question that is not listed here?
Email, Call, or use our Contact Form.

Displaying Presentations and Videos on our TVs


Do you have a presentation or video that you would like to display during your mediation/arbitration?

Each of our main conference rooms have large TVs mounted on the wall. We have the ability to stream your presentation, wirelessly, several different ways. All of our TVs have both Apple TV and Wireless HDMI devices. Most laptops and tablets will connect to these devices.

If your device requires an adapter, we have many available. We also have Windows laptops available; just bring your presentation on a thumb drive.

If you have any further questions or concerns, please do not hesitate to give us a call.

Tip: It's always good practice to bring a backup copy of your presentation on a thumbdrive.


Common Ports That We Support


  • HDMI (Standard or 'A')
  • HDMI (Mini or 'C')
  • HDMI (Micro or 'D')

  • DisplayPort (Standard)
  • DisplayPort (Mini)

  • USB-C

  • If you don't see the port you're looking for, or are unsure if it's supported please give us a call.

Most Common Scenarios


Windows Laptop
Most come with standard or micro HDMI ports. Both will work within our system.

Apple Laptop
Most Apple laptops newer than 2012 come with AirPlay capabilities. If not they typically have a Mini DisplayPort. Both will work just fine.

Microsoft Surface
The Surface has a mini DisplayPort which we have the appropriate adapters to connect with.

Apple iPad / iPhone
Both will connect via AirPlay.

Video Conferencing with Henning


The Basics

You will receive an invite from us via email. The link in the email takes you directly to the meeting and will prompt you to install any necessary software. Windows and Mac just install a small utility. Android and iPhone devices will instruct you to install the Zoom app.

Once in the meeting you will all be in a single room for joint session, then breakout rooms for each party can be set up and the mediator can jump between them. It’s actually very similar to how a real mediation would be conducted. We will even have a member of the Henning staff who will be there to assist.

Anyone who wants further information, please do not hesitate give us a call and we can walk you through the whole process. We have over 20 years of experience with video conferencing. You can also join a test meeting to familiarize yourself with Zoom.


More Details

Each meeting has a unique 9, 10, or 11-digit number called a meeting ID that will be required to join a Zoom meeting.

If you are joining via telephone, you will need the teleconferencing number provided in the invite.

Zoom has great tutorials to help you with any problems you may run into.


Helpful Links

System Requirements

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, a HD cam or HD camcorder with video capture card

Supported operating systems

  • macOS X with macOS 10.7 or later
  • Windows 10
  • Windows 8 or 8.1
  • Windows 7
  • Windows Vista with SP1 or later
  • Windows XP with SP3 or later
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)

Supported tablet and mobile devices

Supported browsers

  • Windows: IE 11+,  Edge 12+, Firefox 27+,  Chrome 30+
  • Mac: Safari 7+, Firefox 27+,  Chrome 30+
  • Linux: Firefox 27+,  Chrome 30+

Processor and RAM requirements

  Minimum Recommended
Processor Single Core 1Ghz or Higher Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
RAM N/A 4Gb

Notes:

  • Dual and single core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen sharing performance on laptops we recommend a quad core processor or higher.
  • Linux requires a processor or graphics card that can support OpenGL 2.0 or higher. 

High DPI support

  • High DPI displays are supported in Zoom version 3.5 or higher

Bandwidth requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.

Recommended bandwidth for meetings and webinar panelists:

  • For 1:1 video calling:
    • 600kbps (up/down) for high quality video
    • 1.2 Mbps (up/down) for 720p HD video
    • Receiving 1080p HD video requires 1.8 Mbps (up/down)
    • Sending 1080p HD video requires 1.8 Mbps (up/down)
  • For group video calling:
    • 800kbps/1.0Mbps (up/down) for high quality video
    • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
    • Receiving 1080p HD video requires 2.5mbps (up/down)
    • Sending 1080p HD video requires 3.0 Mbps (up/down)
  • For screen sharing only (no video thumbnail): 50-75kbps
  • For screen sharing with  video thumbnail: 50-150kbps
  • For audio VoiP: 60-80kbps
  • For Zoom Phone: 60-100kbps

More Information