Help Frequently Asked Questions
Find quick answers to your questions below:
- How do I know if a Neutral is available?
- What is your cancellation policy?
Below is the standard cancellation policy. Please see the individual neutral's fee structure (on their bio pages) for their individual policy. You may also request a copy from a case coordinator by calling us or sending an email to email@example.com.
Written confirmation of your hearing will be emailed to all parties within 48 hours of the case information being provided to HMA.
Our staff will re-confirm the hearing date(s) and time by email and/or telephone two (2) weeks in advance of the scheduled hearing date(s). If the matter is cancelled or rescheduled at or before this time, no cancellation fees will apply. Our case coordinators will be happy to assist you in rescheduling your matter for another date that is suitable for all parties.
After a hearing date(s) has been scheduled and notices have been sent, no cancellation fee shall be charged if the mediation or arbitration is cancelled or rescheduled more than FOURTEEN (14) days from the date scheduled. Such cancellation or rescheduling notice must be received in writing.
If the hearing date(s) is cancelled or rescheduled, for any reason, within FOURTEEN (14) days of the original date set, a cancellation fee of 4 HOURS will be charged at the assigned neutral's hourly rate to each party, for each scheduled date.
Cases that are booked within the fourteen day cancellation window will be considered confirmed, and will be subject to the cancellation policy detailed above.
All requests for cancellation must be received in writing, preferably via email to firstname.lastname@example.org. The request should include the HMA matter #, the style of the case, the original hearing date and the reason for the requested cancellation. Please copy all participants in the matter on your cancellation request.
We trust this policy will allow our clients to secure hearing dates with their preferred neutral and also be fair to our mediators who are making the commitment to work your case on the date scheduled.
A copy of this notice is emailed with a confirmation letter to all known participants prior to the hearing.
- Can I schedule a mediation/arbitration via phone or email?
Of course! Our case coordinators will be happy to help you over the phone or via email.
- Where can I find your fee schedule?
Payments & Billing
- Do I need to pay the full amount on the invoice?
Yes. If your mediation was split between the parties, we have billed everyone accordingly.
- I need a copy of my receipt/invoice.
Please give us a call or send us an email with the following information: Invoice Number or Date of Mediation and Neutral
- I have a question about my invoice amount.
You may contact us at any time with any questions.
Please have your invoice number before calling/emailing.
- Can I pay my invoice online?
Yes. Please head over to our Payment Portal.
- When will my credit card be charged?
Your credit card will be charged as soon as you submit for payment.
- Where can I find Henning's W-9?
- Where do I send documents for the neutral to review?
If you have a document you would like the neutral to review prior to your mediation, please send it to email@example.com.
- How can I contact you?
- Can I Display Presentations/Videos/Images?
We have large TVs in all of our main conference rooms, and all have both Apple TV and Wireless HDMI devices.
- Can I attend via Video Conferencing?
Henning has full video conferencing capabilities.
- What hotels would you recommend?
- How do I get to your facility?
We are conveniently located near the intersection of 75 & 285. Just inside the perimeter on the southbound side of 75.
More information can be found here.
- How do I electronically sign a document?
There are many options for all platforms.
- Windows: Adobe Reader
- Mac: Preview
- iPhone and iPad: Mail or Adobe Fill & Sign
- Android: Adobe Fill & Sign
- Chromebook: HelloSign
This article is extremely helpful and detailed. Should you need further assistance, please do not hesitate to reach out to us.
- How can I become a Mediator?
To become a mediator in the state of Georgia you will need to complete our Civil Mediation & Mediation Practicum classes. More Information can be found on our Training page.
- What are the prerequisites to ADR training classes?
We provide everything you need to become a certified mediator in Georgia.
- When were my CLE credits submitted?
We submit your CLE credits via email on the first day of your training class. Often times it takes several weeks or months for the State Bar to record these credits. The best method to find out the status of your CLE credits is to contact the State Bar.
Contact: Amy Smith
- Please see our full Training FAQ for more information.
Displaying Presentations and Videos on our TVs
Do you have a presentation or video that you would like to display during your mediation/arbitration?
Each of our main conference rooms have large TVs mounted on the wall. We have the ability to stream your presentation, wirelessly, several different ways. All of our TVs have both Apple TV and Wireless HDMI devices. Most laptops and tablets will connect to these devices.
If your device requires an adapter, we have many available. We also have Windows laptops available; just bring your presentation on a thumb drive.
If you have any further questions or concerns, please do not hesitate to give us a call.
Tip: It's always good practice to bring a backup copy of your presentation on a thumbdrive.
Common Ports That We Support
- HDMI (Standard or 'A')
- HDMI (Mini or 'C')
- HDMI (Micro or 'D')
- DisplayPort (Standard)
- DisplayPort (Mini)
- If you don't see the port you're looking for, or are unsure if it's supported please give us a call.
Most Common Scenarios
- Windows Laptop
- Most come with standard or micro HDMI ports. Both will work within our system.
- Apple Laptop
- Most Apple laptops newer than 2012 come with AirPlay capabilities. If not they typically have a Mini DisplayPort. Both will work just fine.
- Microsoft Surface
- The Surface has a mini DisplayPort which we have the appropriate adapters to connect with.
- Apple iPad / iPhone
- Both will connect via AirPlay.
Video Conferencing with Henning
You will receive an invite from us via email. The link in the email takes you directly to the meeting and will prompt you to install any necessary software. Windows and Mac just install a small utility. Android and iPhone devices will instruct you to install the Zoom app.
Once in the meeting you will all be in a single room for joint session, then breakout rooms for each party can be set up and the mediator can jump between them. It’s actually very similar to how a real mediation would be conducted. We will even have a member of the Henning staff who will be there to assist.
Anyone who wants further information, please do not hesitate give us a call and we can walk you through the whole process. We have over 20 years of experience with video conferencing. You can also join a test meeting to familiarize yourself with Zoom.
Each meeting has a unique 9, 10, or 11-digit number called a meeting ID that will be required to join a Zoom meeting.
If you are joining via telephone, you will need the teleconferencing number provided in the invite.
Zoom has great tutorials to help you with any problems you may run into.
- How to Join a Meeting
- Joining & Configuring Audio & Video
- Sharing Your Screen
- Zoom Full Tutorial List
- An internet connection – broadband wired or wireless (3G or 4G/LTE)
- Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
- A webcam or HD webcam - built-in or USB plug-in
- Or, a HD cam or HD camcorder with video capture card
Supported operating systems
- macOS X with macOS 10.7 or later
- Windows 10
- Windows 8 or 8.1
- Windows 7
- Windows Vista with SP1 or later
- Windows XP with SP3 or later
- Ubuntu 12.04 or higher
- Mint 17.1 or higher
- Red Hat Enterprise Linux 6.4 or higher
- Oracle Linux 6.4 or higher
- CentOS 6.4 or higher
- Fedora 21 or higher
- OpenSUSE 13.2 or higher
- ArchLinux (64-bit only)
Supported tablet and mobile devices
- Surface PRO 2 running Win 8.1
- Surface PRO 3 running Win 10
- iOS and Android devices
- Blackberry devices
- Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
- Mac: Safari 7+, Firefox 27+, Chrome 30+
- Linux: Firefox 27+, Chrome 30+
Processor and RAM requirements
|Processor||Single Core 1Ghz or Higher||Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)|
- Dual and single core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen sharing performance on laptops we recommend a quad core processor or higher.
- Linux requires a processor or graphics card that can support OpenGL 2.0 or higher.
High DPI support
- High DPI displays are supported in Zoom version 3.5 or higher
The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.
Recommended bandwidth for meetings and webinar panelists:
- For 1:1 video calling:
- 600kbps (up/down) for high quality video
- 1.2 Mbps (up/down) for 720p HD video
- Receiving 1080p HD video requires 1.8 Mbps (up/down)
- Sending 1080p HD video requires 1.8 Mbps (up/down)
- For group video calling:
- 800kbps/1.0Mbps (up/down) for high quality video
- For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
- Receiving 1080p HD video requires 2.5mbps (up/down)
- Sending 1080p HD video requires 3.0 Mbps (up/down)
- For screen sharing only (no video thumbnail): 50-75kbps
- For screen sharing with video thumbnail: 50-150kbps
- For audio VoiP: 60-80kbps
- For Zoom Phone: 60-100kbps